Details
| Developer | TPSC |
| Released | November 15, 2011 |
| Type | Hospital |
| Language | English |
| Department | Risk Managers, Patient Safety Officers, Medical Directors, Head of Nursing. |
| Support | |
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The Patient Safety Company +31 (0)72 - 8200 400 customerservice@patientsafety.com |
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Adverse Events (AHRQ)
The Adverse Event (AHRQ) app is a complete solution for managing your patient safety real-time. The easy to use smart form and automatic reporter feedback will cause a tremendous increment in the number notification and therefor many opportunities to improve quality of care. Key personnel will be notified about actions to take. Analysis will be structured and easy by using the standard tools for Ishikawa, Cause tree and other tools. Track all your improvement efforts and measure the results by indicators.
More details about the Adverse Events (AHRQ) app
Problem definition
Patient Safety is a global concern and should be addressed in a structured way. Many organizations still have a paper-based process for incident reporting and analysis. This process is time consuming and doesn’t give real time insight in the actual situation. Other organizations, that already report incidents digitally, lack the integrated tools for the in-depth analysis of the events or the quality improvement tools. By using the Adverse Event (AHRQ) app you will be able to identify, classify, analyze and improve in the most structured en efficient way.
The Adverse Events (AHRQ compliant) app includes the Healthcare Event Reporting Form (HERF) to capture all information on incidents, near misses, and unsafe conditions. This form is analogous to incident reports commonly used in hospitals today. It contains structured questions and allows for a brief narrative to document the precise details of the event or unsafe condition. Averse Events (AHRQ) will enable your organization to prioritize and analyse the events in a structured and fast way. Corrective and preventive actions can be deployed and monitored and you’ll be able to measure the results of your efforts.)
Course of solution
Phase 1 – Identification using the online form (HERF)
Any staff within your organization can report an incident, near miss or unsafe conditions using the online Health Event Reporting Form. Depending on the possible impact, probability and other criteria key personnel will be notified to take (immediate) action. Reporters will also be updated about the status of their notification, which will motivate them to notify even more events.
Phase 2 – Analysis and prioritization
Key personnel will be notified to take action on the risk(s). By logging into the app the flexible dashboard will show all the events including the risk level. The concerning file can be analyzed by the use of analysis tools, like Ishikawa, (automatically generated), Cause tree (5 Why’s), process analysis, barrier analysis and in-depth Root Cause Analysis.
Any task can be monitored and/or assigned to thirds for tracking purpose. Notifications and reminders will be sent by mail so nothing is forgotten and no information will be lost.
Phase 3 – Improve and communicate
After having analyzed the event, corrective and preventive action, action plans etc. can be defined, deployed and monitored by using the standard functionality of TPSC Improve. You can even measure the results of your efforts by configuring the Indicators.
Solution
By implementing the Adverse Event (AHRQ) app you’ll have a complete solution for the identification, classification, analysis of events and the improvement of your patient safety. The Adverse Event app will give your organization a complete real-time overview of all your risks and improvement areas.
Your organization will experience a significant increment in the number of notifications, due to the simple and smart online form and the automatic reporter feedback. An increment of at least 300%, compared to paper-based processes, can be expected.
The flexible set-up will give you the possibility to modify the app to your specific needs. For example by adjusting the centralized workflow to a more decentralized control.
By implementing the Adverse Event app you will even be able to synchronize your data with a national database or Patient Safety Organization (PSO).
The Adverse Event app can be integrated with other apps, like Credentialing, Complaints and Risk Manager, to create a complete framework for Clinical Governance.
Start improving your patient safety today. It will save you money, time and will help you to improve quality of care and patient safety.
Support for the Adverse Events (AHRQ) app
General support
Initial deployment, configuration and training can be provided onsite or by webinar.
Implementation support
After Initial deployment (datasync of the app), consultancy, configuration and training will be provided onsite or by webinar. It is possible to obtain long term maintenance or help desk support to this app.