Details
| Developer | Darryl Stuart |
| Released | November 02, 2011 |
| Type | Hospital |
| Language | English |
| Department | Medical Administration, Director of Medical Services, Head of Surgery, Head of Nursing |
| Support | |
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PSC AUstralia +617 3211 4444 darryl.stuart@patientsafety.com |
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Credentialing
Credentialing is a complex and time consuming process with significant risks if errors or omissions occur. Credentialing systems also have to be subject to the highest standards for auditing and transparency of decisions made by healthcare organizations.
Credentialing is a complete solution for online review, approval and renewal for the Scope Of Clinical Practice awarded to medical officers, nurses or allied health professionals.
The system can be loaded and configured to your local forms, processes, letters and reports used for reviewing and approving a doctor's credentials - all within 7 days, while the system can be fully functional after just 2 days training for office staff.
More details about the Credentialing app
Problem definition
Healthcare providers must maintain records and processes to approve the qualificaitons and credentials of Medical Officers, Nurses and Allied Health Professionals working within the organization. These records must meet the highest standards for approving the Scope of Clinical Practice for each doctor to treat patients. Credentialing is a complex and time consuming process with significant risks if errors or omissions occur. Credentialing systems also have to be subject to the highest standards for auditing and transparency of the process. These systems are also subject to regular policy and compliance changes that cause increased risk and stresses for Quality and Clinical staff alike.
Typically, healthcare organizations manually initiate, track and report on hundreds of credentialing applications each year. Quality or Safety staff spend several hours of laborious, non-value adding, monotonous work on each and every application. As a manual process, there are significant risks for errors or inadvertent loss of Credentialing information. As credentialing data is locked within adhoc spreadsheets and databases, the creator of such may be the only person who knows how to use or access information. File information is spread across many disparate formats and locations as emails, attachments and records of conversation. Recommendations or audit actions are not linked to credentialing files so actions are difficult to follow up and errors are difficult to detect. Credentialing processes are not consistent and cannot be reliably audited to verify compliance with regulations and guidelines.
Course of solution
Phase 1 – Applications
New candidates are emailed a link to an online form.
Candidates can complete the application for their requested SOCP in one session, or save and complete at their convenience.
Application submission requires no training or logons
Renewal reminders and other Credentialing actions are automatically triggered.
Phase 2 – Review
Applications are stored online and assigned to their appropriate workflow.
Credentialing Managers use custom didgital checklists relevant to their specific local processes and procedures.
Credentialing Managers can seek additional information, endorsements or recommendations; responses are automatically ‘placed’ in the online application file.
Phase 3 – Consideration
Interim or Full Credentials Applications are directed to the appropriate stakeholders.
Online agendas are available to approved members of the local Credentialing Committee.
Committee minutes and recommendations are automatically produced for online distribution.
All letters and actions arising from the Committee are linked to the electronic ‘file’ for follow up.
Solution
The PSC Australia Credentialing app operates as a configurable program within the TPSC Cloud. It creates the capability for Senior Medical Administrators and Credentialing Committees to automate the workflow associated with Scope of Clinical Practice Credentialing. It also integrates Medical Officers Credentialing Files with other governance programs and apps (on the cloud platform), such as risk management, incident reporting and investigation, profession development, training management, clinical audits, compliance and legacy applications for PAS or Operating Theatres.
In addition to automating credentialing workflows the Credentialing app also provides a searchable register of all credentialing files that can be made available throughout the organization. This register provides real time access to nurses, administrators, HR and clinical managers to identify groups of credentialed medical officers according to search criteria defined from any data element in each file.
ONLINE APPLICATION PROCESSING -The solution off C.Gov allows clinical staff to process all applications online; automated workflows collate and distribute additional information, endorsements, recommendations. Follow up recommendations or actions are tracked automatically.
REQUIRES NO USER TRAINING - Any staff member involved in the Credentialing process - whether making decisions, reviewing recommendations or tracking progress on follow up actions can complete their job via emails that contain a link to the relevant online forms.
FLEXIBLE - The system conforms to your organizational structure and procedures. Credentialing processes are developed to suit your preferred workflow and can be modified at any time by your Credentialing Manager without reference to IT specialists. The system can be integrated with other internal applications to track assignments to operating lists, activity levels measured against SOCP, or professional development targets.
UPGRADES AND CHANGE MANAGEMENT - C.Gov can be upgraded without IT support or software development. Changes to any part of the system can be designed and implemented for use within two days. You can then publish the upgraded system across multi-hospital organisations the same day.
CLINICIAN ACCEPTANCE - Due to the smooth and easy use, our Credentialing package enjoys immediate acceptance by clinical staff. They require no training or logons, instead accessing emails is the only requirement for completion. This can be done in one or more sittings worked around their other daily priorities.
Support for the Credentialing app
General support
Initial deployment, configuration and training will be provided onsite or by webinar. Typical customers will require up to 32 hours.
Implementation support
After Initial deployment (datasync of the app), consultancy, configuration and training will be provided onsite or by webinar. Long term maitenance or help desk support can be provided by email with scheduled webinars to resolve issues..