Support for our free healthcare cloud
Service levels
Our business philosophy is based on creating close and sustainable relationships with customers. We therefor excel in delivering support services to you. The Patient Safety Company and its partners remain flexible by offering appropriate levels of support.
TPSC Cloud™ comes with 3 types of service levels that benefit health care organizations of all sizes.
If you want to learn more, please contact TPSC.
| Service level | Standard | Support Extra | Support Plus |
| Technical support | By phone * (24x7) | By phone * (24x7) | By phone * (24x7) |
| Functional support | Online case submission (8x5) | Online case submission (12x5) | Online case submission (12x5) |
| By phone | By phone | ||
| Standard support ** | Standard support ** | Standard support ** | |
| 24/7 acces to Learning Center | 24/7 acces to Learning Center | 24/7 acces to Learning Center | |
| 10 additional support hours *** | 20 additional support hours *** | ||
| Priority acces | |||
| € 250 (monthly) | € 490 (monthly) |
- * Critical system failure
- ** Based on edition
- *** Per year
Service desk
Our worlwide teams of professionals are fully trained and experienced in maintenance and customer support. The organizational structure enables us to guarantee support and maintenance 24 hours a day, 7 days a week (24/7). Easy access through 1 telephone number and online case request forms. We even provide local on-site support in your own language via our carefully selected international network.
You can always rely on the quality and availability of the TPSC Cloud™.
Learning center
TPSC supports you in all ways possible. In order to assist customers the easiest way, TPSC Cloud™ contains a genuine Learning Center, where all customers can watch our demonstration movies. Each of these are specially created on how to use each function or feature of the TPSC Cloud™. You will get answers on support questions by accessing our knowledge base or find information on the upcoming webinars.
TPSC Cloud™ it’s easy!