Who is using us

Healthcare institutions come in all shapes and sizes, and can be located anywhere in the world. The unique approach of The Patient Safety Company extends our reach across the global healthcare industry.

We serve a variety of global institutions.

From small medical centers to large-scale University Hospitals with more than 10,000 employees, from Canada to Colombia, from the Netherlands to Australia and from Portugal to Singapore, our services are being used by the world's leading healthcare service providers.

Hospitals
Mental health organizations
General practices
Ambulance services

Institutions for the disabled
Rest homes
General industry bodies
Long term care

These organizations are benefiting from industry-leading, total-service solutions and our commitment to form long-term business.

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This was the first time we met a company that was specifically dedicated to the issue of patient safety.

Erika del Río, Hospital Pablo Tobón Uribe

Read the complete case study of Hospital Pablo Tobón Uribe

The first association in the healthcare industry that benchmarks incident data.

By the PRISMA-RT network

Read about PRISMA-RT network

The first association in the healthcare industry that benchmarks incident data.

Summary

PRISMA-RT was established in 2008, as a cooperation of 17 of the 21 Dutch Radiotherapy organizations. These radiotherapy organizations developed a national database. The development of the national initiative for benchmarking incident analyses within Dutch radiotherapy, originated with two cooperation projects between different radiotherapy departments. By means of the national database system, 17 Radiotherapy departments are able to collect (near) incidents reports digitally, analyze incidents and report these analyses to the organization. The 17 departments all use the PRISMA method to analyze their (near) incidents. The primary objective of this initiative is to improve processes and increase patient safety within radiotherapy by comparing the root causes of incidents. Besides benchmarking on the organization level, it is also possible now to do this on a national level. PRISMA data (root causes) and context variables are transferred from individual databases to a central benchmark module. To exchange information and support benchmarking, a website was established.

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Hospital 'better equipped to manage safety risks'

HIROC.com

Read about managing safety risks

Hospital 'better equipped to manage safety risks'

Summary

Hospital .better equipped to manage safety risks. Increasing reporting, executing action plans with move to electronic system Wednesday August 10, 2011 -- Natalie Hamilton From diverting hazardous items from the laundry to catching medication transcription errors, an Orangeville, Ont. hospital is creating a safer environment for staff and patients, its professional practice co-ordinator says.

Headwaters Health Care Centre (HHCC) has increased the reporting of potential risks and the execution of swift action plans with the transition to an electronic incident reporting system, Sandy Critchley tells Axiom News. The 87-bed hospital made the switch from a paper-based system to a web-based platform in late 2010 and reports positive results.

'Ultimately, the Headwaters Health Care Centre is better equipped to manage safety risks identified within the organization and better able to meet increasing requirements for improved safety reporting,' Critchley says.

'We've had a tremendous increase in the reporting.'

She says staff members are now also noting catches or near-misses. We're able to learn from events that took place that actually didn't reach the patients.

For instance, after identifying a number of medication transcription errors, the hospital is moving towards using printed medication administration records instead of hand-written ones.

In addition, HHCC has been able to reduce the number of non-washable items that wind up in the laundry through reporting and tracking the sometimes potentially-dangerous objects back to particular units.

The electronic incident reporting system has a risk matrix feature that prioritizes incidents based on chance of occurrence and events that cause harm, allowing leaders to make changes accordingly.

Critchley says if subscribers switch to an electronic system they should be prepared for the increased volume of reports. Staff members are more likely to report not only because it's easier but also because there's less blame attached compared to a paper trail, Critchley notes.

'We're starting to gain a more just culture.'

Transitioning to a web-based reporting system has also minimized the administrative burden of shuffling papers, improved communication, provided an audit trail for investigations and permitted real-time investigation, analysis and follow-up, Critchley adds.

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