What do you want to capture?

Incidents

This is your core measurement to improve the safety and quality of your services. Learning from (near) incidents or adverse events is essential for making your care institution a safer place. Implement Incident ManagerTM, a ready to use dataset, and see what is happening within your organization. We have a broad experience within healthcare, so we can help you to start your project quickly.

Audits

From time to time you need to do some soul searching by evaluating processes, systems or situations. It may be obligatory to maintain certain certifications, like ISO 9001. You may want to check safety precautions at department level. Whatever the set-up, our Audit Manager module helps you getting this done in no time.
In addition, quality auditing should not only report non-conformances and corrective actions but also highlight areas of good practice. In this way, other departments may share information and amend their working practices as a result, also enhancing continual improvement.

Aggressions

Register assaults or aggressions to your employees into the CRMS. It is not only patient safety that deserves your dedication – so does employee safety. Develop actions to reduce the risk of aggression from happening and offer a better protection to your employees.

Satisfaction

Develop forms to measure satisfaction from your patients. Allow their input to improve your services. Patients could be asked to fill in a form just before dismissal, but you can also send them an e-mail with a link to the form.

Complaints

Use our ready to use Complaint ManagerTM to capture negative comments form your patients or your staff. Allow their dissatisfaction to help you improve your organization. Reward their input with actual improvements and you will enhance your image and get more motivated staff!

Surveys

Capture input from your employees on issues within your organization. They can help you create the environment you need to keep your staff motivated and focused.

Top 5 advantages

1.

Let your employees or clients report vital management information into 1 system.

4.

Accumulate much more actionable information, yet reduce the amount of administration for incident reporting!

2.

Capture exactly what you need because of its easy-to-build, easy-to-maintain and highly adaptable characteristics.

5.

Easy reporting to management and easy integration within current IT structures.

3.

Let the dashboard, risk matrixes, fault classifications and other visual aids provide you a complete identification of possible risks.