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Always Events, developed in the United States by the Picker Institute and currently directed by the Institute for Healthcare Improvement (IHI), is defined by the aspects of care that always should be completed when patients, their family members, and partners come into contact with healthcare professionals and the healthcare institution.
Always Events focus on patient care aspects which are considered important enough by the patient and their family that care providers should always handle them well.
This blog describes what Always Events implies, how to recognize it, how to create it and how it compares to a Just Culture.
The definition of Always Events has a lovely ring to it. Simply put, an Always Event is a promise to the patient. A promise to work together and to listen to them. The results of this promise must make the patient, their partners, family, and caretakers certain of four things:
An Always Event is characterised by clear, proactive actions and behaviours that:
Where an Always Event distinguishes itself, is in the experiences of the patient, partner, family, and other caretakers that results in an indispensable improvement in the entire healthcare process.
An Always Event must meet these four criteria:
Where Just Culture focuses on the organisation itself and the handling of human errors, Always Events focuses on the patient. By focusing on the positive aspects of healthcare, namely the aspects that a patient must always receive and should also be promised and agreed upon with the patient, partners, their family, and other caretakers, it is not only the healthcare quality and involvement of the caretakers that improves, but particularly the experience and safety of the patient.
You can read more about Just Culture in the e-book 'Just Culture, Theory and practice'.
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