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With this complaints application you can record and analyze complaints. It allows you to easily automate the entire process of collecting and handling feedback.
Feedback from clients, patients and family, for example, should always be taken seriously. Fast and accurate follow-up will turn any negative experience into a positive one. Despite the negative feedback, you create a good reputation and avoid high costs of possible claims.
Feedback can be easily collected through an online form or file. Processing is assured from the back office, for example because the complaint is automatically forwarded to the right people. The progress of each case is monitored and, where appropriate, brought to the attention of management through notifications and reports.
Do you want to know more about our other software solutions? Our platform offers flexibility and is fast; take a look at the application overview.
See below for more information on the benefits of our complaints application or download the product sheet with all the information.
Your complaints may indicate that a specific component in your work processes needs to be addressed. This is when you initiate an improvement plan. Within our software we adopt a structured approach for going through the improvement steps: The Plan-Do-Check-Act (PDCA) cycle.
The PDCA cycle reflects four activities that apply to all improvements in organizations and that must ensure better quality. The cyclical nature emphasizes that quality improvement should be a continuous process that requires continuous attention.
The four activities according to the PDCA cycle: