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With this peer support application you can organize peer support for your colleagues in the event of an incident.
Following a medical incident, the patient is the first victim. However, an incident often also has a major impact on the care provider involved, the second victim. Anxiety, a burnout or even symptoms of post-traumatic stress syndrome are common consequences.
Peer support focuses on offering care to colleagues. The best help you can get comes from someone who understands the situation: a colleague. 85% of the second victims, however, does not ask for help themselves. It is therefore important that after care is proactively offered.
Check out this blog for some tips on peer support during times of the corona crisis.
Our peer support application facilitates the entire process of identifying and approaching the second victim and putting that person in contact with a peer, up to documentation and assessment of the after care provided. We have developed this application in cooperation with one of our hospital clients.
For more information about improving safety and quality in healthcare, please go to our Patient Safety Theme Page.
If the digital incident management solution is properly implemented, the impact will be noticeable throughout your entire organization. See below for an overview of some results that can be achieved: