Legislation, protocols, directives and risk analyses – the so-called ‘hard factors’ – are essential to provide good and safe patient care. However, the employees define the culture of the organization.
As in the aviation sector, healthcare calls for more attention to be paid to the ‘soft side’ of safety. Through transparency, openness and by focusing on learning instead of blame attribution. The focus is not on punishing the individual but on learning as an organization. This makes it possible to systematically learn from (others’) mistakes, which leads to an open culture.
This eBook describes: