It is important for a manager to pay attention to the professional and personal development of employees. At team level we are talking about collective competencies, such as cooperation, feedback and communication. E-learning can also be developed and used to test whether employees have the necessary skills. The advantage of e-learning (and correct documentation of procedures) is that new employees are being trained faster and contribute to more safety and quality.

Also, incidents and improvement actions should not only be discussed within a particular department, but also with other departments. Otherwise you get into situations where other colleagues cause the same kind of incidents at a later time. As a 'learning' organization you can prevent this and actually guarantee the improvement of quality in your processes.

Make sure that you communicate new or changed procedures directly to everyone in the team and those involved. Use all possible channels, such as e-mail, intranet notifications and staff meetings.