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    Software to carry out satisfaction surveys

    Our application for developing and carrying out satisfaction surveys is the solution to measure how the quality of your organization is perceived by, for example, clients, patients, family or employees.

    Patient satisfaction

    Online satisfaction surveys can measure the quality of your product or service at any time. For example, after a first appointment, or following surgery. Results are shown on dashboards and incorporated into reports in real time. Trends become visible so targeted actions can be taken to improve the quality of your healthcare organization.

    Employee satisfaction

    In addition to patients, your employees are also invaluable when it comes to improving your quality. By actively listening to their experiences, the quality and safety can be substantially improved, without major change processes being necessary. Besides issues that can actually be observed (like incidents), this way issues that are less tangible, can also be made transparent. These may include poor communication, unfair treatment or a bad atmosphere.

    Do you want to know more about our other software solutions? Our platform offers flexibility and is fast; take a look at the application overview. Or see below for more information about the benefits of carrying out satisfaction surveys with TPSC CloudTM software.

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    Benefits of this application

    • Apply recognized research methods or compile your own research
      The application supports recognized research methods such as the Net Promotor Score (NPS), but also offers the possibility to compile your own satisfaction surveys.
    • Compile and easily manage an unlimited number of satisfaction surveys.
      The application allows you to compile unlimited numbers of questionnaires, e.g. to address specific quality themes. Dozens of different question types ensure the desired information can always be obtained.
    • Complete surveys easily, quickly and at any time.
      Complete a questionnaire on your desktop, tablet, or telephone – Only relevant questions are shown – Anonymous participation possible – No double data entry – Save draft versions.
    • Management dashboards and reporting possibilities.
      Personal management dashboards provide managers insight into the results of their department – Graphical presentations using various types of diagrams with click-through functionality – Export functionality to Word, PDF, CSV and XML – Dynamic work lists that provide quick insight.
    • Initiate and monitor improvement actions.
      Resulting improvement actions are recorded and followed up with Improve 2.0, the digital improvement tracking system.

    Read more about benefits for your organization in our blog 'Five benefits of deploying employee satisfaction surveys'.

    Example survey
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    Initiate improvement process based on the feedback

    When analyzing the answers of the satisfaction survey, it is possible that a specific component in your processes is assessed worse. You can then initiate an improvement action with the Plan-Do-Check-Act (PDCA) process diagram.

    The PDCA cycle reflects four activities that apply to all improvements in organizations and that must ensure better quality. The cyclical nature emphasizes that quality improvement should be a continuous process that requires continuous attention.

    The four activities according to the PDCA cycle:

    • PLAN: Look at current activities and develop a plan to improve these activities. Set objectives for this improvement;
    • DO: Implement the planned improvement in a controlled setup;
    • CHECK: Measure the result of the improvement and compare it with the original situation and check it against the objectives set;
    • ACT: Adjust based on the results obtained at CHECK.
    PDCA cyclus

    Incident Management eBook

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    How to ensure that your organization learns from incidents?
    How to change towards digital incident management?
    Do you want tips for analyzing incidents?
    Read our eBook for more information about incident management.

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    Our valued customers include:
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    AVL - kleur
    Generalitat de Catalunya, departament de Salut Kleur
    Fundashon Mariadal - grijs
    Veiligheidsregio NHN - kleur
    Reade - kleur