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Our application for developing and carrying out satisfaction surveys is the solution to measure how the quality of your organization is perceived by, for example, clients, patients or family.
Your clients are invaluable when it comes to improving your quality. Whether you consider the parents of a mentally disabled child or a woman who consults a general practitioner for a sore knee, both are experts by experience for going through the process. By actively listening to the experiences of clients/patients, the quality and safety can be substantially improved, without major change processes being necessary. Besides issues that can actually be observed (like incidents), this way issues that are less tangible, can also be made transparent. These may include poor communication, unfair treatment or a bad atmosphere.
Online satisfaction surveys can measure the quality of your product or service at any time. For example, after a first appointment, or following surgery. Results are shown on dashboards and incorporated into reports in real time. Trends become visible so targeted actions can be taken to improve the quality of your healthcare organization.
Do you want to know more about our other software solutions? Our platform offers flexibility and is fast; take a look at the application overview. Or see below for more information about the benefits of carrying out satisfaction surveys with TPSC CloudTM software.
When analyzing the answers of the satisfaction survey, it is possible that a specific component in your processes is assessed worse. You can then initiate an improvement action with the Plan-Do-Check-Act (PDCA) process diagram.
The PDCA cycle reflects four activities that apply to all improvements in organizations and that must ensure better quality. The cyclical nature emphasizes that quality improvement should be a continuous process that requires continuous attention.
The four activities according to the PDCA cycle: