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- Satisfaction surveys
Satisfaction surveysPatients, clients and their relatives are an invaluable resource when it comes to improving the quality of care.
Involve patients and clients in improving healthcare
Patients and clients are experience-experts. They are the only ones that pass through the entire care process. By actively listening to experiences of patients/clients and their relatives the quality and safety of care can be substantially improved, without requiring major change processes. Besides matters that are actually visible (like incidents), also matters that are less tangible can be made visible. For example inadequate communication, unfair treatment or a bad atmosphere.
Online satisfaction surveys
Online satisfaction surveys allow measuring the assessment of care at any given time. For example after visiting the outpatient clinic, upon discharge after hospitalization, while waiting in a waiting room or at home. Results are shown real-time in dashboards and overviews. Trends will become visible and are used to determine which interventions can be deployed to improve the quality of care.
- Supports both standard and custom made surveys.
Make use of internationally recognized culture surveys (for example Net Promotor Score, NPS) or create your own surveys.
- Create unlimited surveys and manage them easily.
The application allows you to create an unlimited amount of surveys, for example, to research specific quality-themes.
- Satisfaction surveys are easy to complete, anywhere, anytime.
Complete a survey on your desktop, tablet or phone – Only relevant questions are shown – Optional anonymous participation– No double entry of data due to an interface with EMR etc. – Save a draft version.
- Management dashboards & reporting tools.
Personal management dashboards give managers insight into the results of their own department – Graphical presentation of data using various types of charts with click-through functionality – Exportable to Word, PDF, CSV & XML – Dynamic worklists with color indication – Custom made templates for your overviews.
- Initiate and monitor improvement actions.
Resulting improvement actions are recorded and followed up with Improve 2.0, the digital improvement tracking system.