Consumer FeedbackCollect feedback to improve the quality & service of the healthcare organization.
Feedback is valuable information, proper handling is essential!
Feedback from patients, their relatives and/or third parties must always be taken seriously. A fast and accurate handling will transform any negative experience into a positive. Despite the negative feedback, a good reputation can be created and high costs of any claims can be avoided.
Collect and handle feedback in an easy manner
Feedback is easy to collect by means of an online form or backend file. The feedback is handled and progress is monitored from the back-office and improvement actions are initiated.
- Step by step guidance through the workflow
Each step of the Consumer Feedback system is easy to complete – Automatic email notifications, reminders & alerts – Automates the current workflow of the organization.
- Easy to collect consumer feedback
Fully customizable forms – 25 types of questions – Only relevant questions are presented – Optional anonymous reporting – No double entry due to an interface with EMR etc. – Save a draft.
- Reduction of administrative burdens and claims
The current workflow for handling feedback is fully automated – Timely and correct handling of complaints will reduce the number of escalations and claims.
- Management dashboards & reporting tools
Personal management dashboards – Various types of charts – Exportable to Word, PDF, CSV, XML – Dynamic work lists with color indication – Customized templates for your reports.
- Follow-up of recommendations of improvement
Improvement actions arising from feedback can be recorded, assured, monitored & evaluated with Improve.